Norlake
  • 04-Apr-2017 to 04-Jul-2017 (CST)
  • Service/Installation
  • Hudson, WI, USA
  • DOQ
  • Hourly
  • Full Time

We are seeking a Service Specialist who is responsible for assisting customers with the resolution
of installation, repair, parts and warranty issues, including liaison with outside service companies, issuing of credits and returned goods authorizations and sales of replacement parts.

Examples of Duties 

Receives customer service requests and takes appropriate action to resolve issues according to established guidelines and procedures.

 

Receives requests for price quotes on parts and service sales.

 

Using parts catalogues and standard pricing guidelines, assists customers in identifying parts, calculates pricing and prepares quote letters.

 

Receives orders for parts and services, prepares supporting documentation and submits to order entry staff.

 

Communicates with contracted service companies to arrange for installations and repairs.

 

Prepares returned goods authorizations and credit requests, obtains appropriate approval and distributes copies to the customer, receiving staff, accounting staff, etc. as appropriate.

 

Informs customers, service companies and outside sales representatives on the status of service and warranty issues verbally and in writing.

 

Prepares verbal and written status reports for the regional service manager.

Maintains orderly files including copies of quotations, orders, catalogs and other documentation used in the work.

Minimum Qualifications

 High school diploma/GED

Three years of customer service experience.

Experience with refrigeration, & electronic controls.

Spanish fluency would be a plus.

 

Norlake
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